Front Office Manager/Houston Marriott Sugar Land, TX

Company: Remington
Location: Sugar Land
Posted on: November 12, 2021

Job Description:

Job Summary

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
  
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  
  Property Description
  
  16090 City Walk, Sugar Land, Texas 77479
  
  Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.
  
  Requirements
  
  What we are looking for
  
  
  • High work ethic, self-initiative, independent judgment
    
  • May be required to work varying schedules to reflect the business needs of the property
    
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
    
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Keywords: Remington, Sugar Land , Front Office Manager/Houston Marriott Sugar Land, TX, Administration, Clerical , Sugar Land, Texas