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ESC Billing Supervisor

Company: ABM Industries
Location: Sugar Land
Posted on: January 12, 2020

Job Description:

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title



Some College Coursework Completed

Career Level

Team Lead


Accounting & Finance, Customer Service, Operations, Supervisory

Job Type/ FLSA Status

Travel Required

0 - 10%

Shift Type

First Shift (Day)

Job Description

Position Summary:
This position is responsible for leading, managing and mentoring a billing group. As supervisor you will oversee and work with the field and your team to ensure accurate and efficient Customer Billing. The candidate will have a solid understanding of our company business model in the markets assigned and internal overall invoicing process flow in order to provide the best end product to our customers, both internal and external. In addition, the candidate will have a solid and clear understanding of their assigned market requirements and ensure that billing for their team is accurate and completed within the monthly deadlines. The candidate will handle all communication regarding any Billing Invoice discrepancies as well as resolution.

Primary Focus
Manage 3 -10 billing specialists
Coordinate with branch offices and regional FP&A to ensure all billing and collection issues are addressed for their area
Ensure accurate and efficient billing invoice creation and distribution
Mentor, train and evaluate billing specialists under your direct supervision
Participate and support other teams as needs arise in order to meet deadlines and departmental goals
Resolve and/or communicate all Billing Invoice exceptions with intention to resolve for assigned customers and FP&A team
Oversee and actively manage working knowledge of all assigned Customer Requirements for there are as it relates to billing

Minimum Requirements

Current ABM employees and contractors only
Bachelor's degree or higher in business, finance, accounting or related fields highly preferred
Minimum 3-5 years of business to business billing invoice creation and distribution experience required
2 years' of shared services experience highly preferred
Advance Excel skills required

Ability to effectively prioritize tasks to meet deadlines, which may require candidate to work past normal business hours in order to accomplish.
Proven ability to effectively manage time in accordance with department and customer deadlines
Proven results oriented and effective time management skills
Proven ability to focus on company and department goals
High-level of attention to detail and accuracy
Willingness to accept new challenges and responsibilities
Proven ability to work within a fast paced environment and meet required deadlines.
Proven ability to learn and maintain working knowledge of customized programs
*Job duties may be revised at any time

Additional Requirements:
Effectively communicate verbally and written
Employ a no excuse and no surprise work product
Problem solver
Adapt to individual and team work environment
Proficiency of Microsoft Office products, particularly Excel and Outlook
Flexibility to work overtime (as needed)
Organized work habits


Sugar Land, TX 77478 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

Keywords: ABM Industries, Sugar Land , ESC Billing Supervisor, Accounting, Auditing , Sugar Land, Texas

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